CUSTOMER CARE
RETURNS
We want you to absolutely love your TROPIX Closet purchase!! If for whatever reason, you are not 100% satisfied, you can return any eligible items for a store credit within 14 days of having received your order. While we do not issue refunds, we are happy to accept your return for store credit (does not expire) or help you process an exchange. (Exchanges are based on availability only. We cannot guarantee availability on items). Final sale items (not regular priced items, sale, discount codes, flash sales) cannot be returned for exchanges or store credit.
RETURN POLICY
Merchandise must be new, unworn and unaltered with tags attached. We are not responsible for washed items even if following wash instructions. You can always contact us with any questions, and we will do our best to assist you.
*Please keep a copy of your receipt of your tracking number/shipment once you ship back your return back to us. We are not responsible for lost packages. That receipt will help you and us keep track of your return shipment. You can ship back your return via USPS, UPS or FedEx.*
Customer is responsible for return/exchanges shipping cost. All returns must be postmarked within 14 days of having received your order (as per tracking info). We reserve the right to deny a return based on item condition, if they are outside of the return window date or if customer has returned over 20 times total. Original shipping costs are not refundable nor added to store credit totals.
FINAL SALE ITEMS
All items purchased on sale, with a discount code, flash sale or during sitewide sale are final sale. No returns, exchanges or store credit. No exceptions.
The following items are also final sale for hygienic reasons (full price): bodysuits, bralettes, swimwear + jewelry.
EXCHANGES
If you are looking to exchange a size or color of an item, please email us as soon as possible to hello@tropixcloset.com. We will do our best to put the item on hold for you until we receive your return. Exchanges all depend on the item /size/color availability. Item is not guaranteed until we email you with a confirmation.
STORE CREDITS
Once we receive your return, please allow 3 to 4 business days to process your return/exchange. We will inspect the items, process the return in our system and send you an email with your online store credit code and instructions on how to use it. Once you receive your store credit, you will be able to use it towards any future online purchase at www.tropixcloset.com. Store credit value cannot be used towards shipping costs; only applicable on merchandise.
FAQ
How do I return an item?
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Please send us an email at hello@tropixcloset.com within the 14 day return window.
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Please include your order number and the items that you'd like to return.
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We will respond shortly with instructions on how to complete your return.
What items are returnable?
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New, unworn, unaltered, and unwashed with tags attached in original packaging.
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No sale, discount items (from sale collection or sale discount codes).
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Must be return within 14 days of having received order (postmarked by 14th day). Any items returned after the return window / or final sale can be subject to a return fee or not accepted.
What are the refund options?
We do not offer refunds. We offer:
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Store credit (store credits do not expire).
How soon will I get my store credit?
Once your returned item is received and inspected, you will be notified via email and receive your store credit code.
My question is not addressed...
If you have any other questions regarding returns or exchanges, please don't hesitate to reach out to us at hello@tropixcloset.com. We'd be happy to help!
What items are non-returnable?
The following items are FINAL SALE:
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Discounted item (sale items, sale collections, discount codes)
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Undergarments, swimwear, bralettes, jewelry (hygienic reasons)
The item I received is damaged!
If the purchased product is faulty, reach out to us immediately at hello@tropixcloset.com to help you resolve this issue.
Can the items be exchanged?
We allow the exchange of purchased items if items are available. When you send your return request via email, please add the item you'd like so we can check availability. We will put it aside if available; we cannot guarantee your exchange item until you receive a confirmation. Once the exchange request is approved and we have received your return and it's inspected, we will email you with instructions on how to complete your exchange and purchase a shipping label ($3 for exchange shipments).
How do I ship back the items?
Once your return is approved, we will send you instructions on how to send back items. You can ship it back via the shipping courier of your choice. Returning shipping fees is responsibility of the customer.